Vacancy Title
Credit Controller - 15 m FTC Maternity Cover
Business Unit, Department & Location
Support
Accounts
Birmingham
Details

Overall Purpose of Job

 

To support Credit Manager and ensure effective credit control of accounts in order to maximise cash flow and minimise bad debts.

 

Main Duties, Responsibilities & Accountabilities

 

  • Effective credit control of own panel of accounts, liaison with Fee Earners & Directors.
  • Assist in the co-ordination of workflow to ensure that targets are achieved and to deliver an efficient service to Business Units.
  • Monitor activity and performance in relation to queries raised by clients to ensure resolution and timely payment of fees.
  • Provide performance reports to Credit Manager with recommendations for improvement where required.
  • Act on own initiative, exercising expertise in a constructive manner to further develop the Credit Management function.
  • Complete any other duties within agreed deadlines.

 

Desired Knowledge, Skills and Experience

 

Task Planning

  • Review workflow daily and schedule tasks in order of priority to meet deadlines.
  • Provide weekly performance reports to Credit Manager and report on variances.

 

Decision Making

  • Collate & assess all available data, examine options and recommend suitable courses of action
  • Ensure all queries are investigated and timely responses made.

 

Creativity

  • Be aware of opportunities to add value to services.
  • Use experience and knowledge to ensure that service levels are constantly reviewed.

 

Personal Effectiveness

  • Display a positive attitude, think clearly, stay calm, stay objective and show commitment.
  • Put the client first and display a positive image of GVA Grimley.

 

Speaking

  • Achieve effective communication at all levels.
  • Be fully prepared when making telephone calls.

 

Writing

  • Produce clear and concise documents, which are grammatically correct.
  • Ensure compliance with DPA requirements.

 

Listening

  • Demonstrate active listening skills.
  • Encourage others to share their views.

 

Influencing

  • Be able to persuade, influence and convince others of the suitability of own recommendations and decisions made.
  • Anticipate any likely objections and build effective responses.

 

Technical

  • Knowledge of Excel

 

GVA are an equal opportunities employer.

 

Click here to download the Job Description

 

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