Vacancy Title
Utilities Deputy
Business Unit, Department & Location
Property Management
Property Management Accounts
Birmingham
Details
Overall Purpose of Job

This role is to work within the Utility team supporting the Client Expenditure manager in the daily management of the Utilities process. The role is one that demands a team player with good customer service focus and leadership to deal with the pressure points and delivery of service.

Main Duties, Responsibilities & Accountabilities

Manage and monitor workloads of the team and work with the Client Expenditure Manager to deliver on all team objectives ·       
Deputise for the Client Expenditure Manager during absence ·       
Instilling and maintaining a high level of customer service, meeting all SLA’s internally and externally. ·       
Compile and review with Client Expenditure Manager KPI Stats for the team. ·        Manage queries to full resolution with supplier, Utilities Partner, Surveyor and Building Manager ·       
Have specific responsibility for daily tasks for example Bill Validation, Recharges, Internal and external queries, incoming post and monitor progress of risk register ·       
Work with Utilities partner to ensure all clients buildings Utilities contractual requirements are procured and monitored. ·       
Utilities supplier account reconciliations are implemented and regularly reviewed. ·        Manage the compilation and review with the Client Expenditure Manager all utilities SIPOC’s and processes documentation. ·       
Taking calls and responding to e-mails to all supplier queries within 48 hours ·       
Taking calls and responding to e-mails from the staff within GVA Ltd within 48 hours. ·        Ensure all EDI bills from Utilities partner are uploaded from go live in a timely fashion and resolve any discrepancies. ·       
Manage and review the production of client recharges on a monthly / quarterly basis through to Invoice. ·       
Cleary follow the QA processes in place for this work.  
No job description can fully represent every issue which may arise within the post and the post holder is expected to carry out other duties from time to time that are broadly consistent with those in this job description.

Desired Knowledge, Skills & Experience

Understand Service Charge budgets and how they relate to Recharges
Commercial Utilities experience in property management Microsoft Office Experience including excellent Excel knowledge including V Lookup and Pivot tables.
Good Organisational Skills and the ability to demonstrate they can work in a busy team and communicate effectively
Demonstrate understanding of KPI production and results A tidy and efficient manner with a drive to succeed and deliver and high level of service to a busy team and demanding suppliers


For downloadable job specification click here

GVA is an equal opportunities employer