Vacancy Title
Salesforce Adminitrator
Business Unit, Department & Location
Support
IT & Systems
Birmingham
Details
Overall Purpose of Job

GVA is investing significantly in its CRM systems adopting Salesforce at the centre of its systems to support growth, efficiencies and risk management.   You will have a unique opportunity to be part of the initial roll out of a new solution and have opportunity to shape its delivery and future evolution.    You will work as a key part of a new dedicated team to ensure Salesforce platform is running as smoothly as possible and ensure frictionless adoption by users.  You will work closely with other support teams including the Head of Development, IT and Systems.   Role will be mainly Birmingham based but will involve some travel to other UK locations.

Main Duties, Responsibilities & Accountabilities

You will own the configuration of our production Salesforce Environment and be a guide to business leaders on its appropriate usage ·       
You will Reports, Workflows and Dashboard and guide end-users and team members to do the same. ·       
Train new users and help with ad-hoc “surgery” sessions at our regional offices on a regular basis ·       
Maintain integrity of all user accounts and licence allocations ·       
Provide regular adoption / usage information ·       
Handle 2nd line Support desk queries related to Salesforce platform ·       
Define and run daily, weekly, monthly and quarterly checks to ensure consistent service Make small scale adjustments to Objects, Page Layouts and Validation Rules within a change managed environment ·       
Assist testing new solutions and promoting them from development sandboxes to production ·       
Work with Project Teams (comprising architects, developers, testers and project management) and business users to extend the Salesforce platform and connect it to wider ecosystem of solutions third-party solutions

Desired Knowledge, Skills & Experience

Good communication skills Salesforce Administration Certification essential
Training and User Support experience essential
Integration and data migration experience an advantage
Experience within the Property or Legal Sector an advantage
You will not need to be a programmer but will know when coding is necessary as a solution.


For downloadable job specification click here

GVA is an equal opportunities employer