Vacancy Title
Service Desk Advisor
Business Unit, Department & Location
GVA Acuity

Job Description

Overall purpose of Job

Support the day to day operations of our clients and our mobile Facilities Managers including timely and accurate processing of reactive, planned & statutory compliance tasks and the effective utilisation of our CAFM System.

Main Duties, Responsibilities & Accountabilities

  • Answer all incoming calls from external and internal sources on our clients dedicated phone lines.

  • To receive, process and update requests from our client base, internal personnel and suppliers via telephone, fax, e-mail or web

  • To receive and action reactive requests from our client base and log all requests on our in-house computer system.

  • To liaise with site based engineers and field based facility managers to action requests as necessary.

  • To liaise with sub-contractors to attend site to repair faults and raise appropriate purchase orders as required.

  • To be proactive in ensuring that all requests are completed within a reasonable time frame and that the correct process flow has been adhered to.

  • To close down reactive requests that have been completed by our internal resources and sub-contractors. To ensure that timeframes are adhered to

  • To be proactive in chasing job closures for client sites.

  • To review all data on our in-house computer system and be proactive in ensuring that the data is updated as required.

  • To be responsible for your own suite of clients and ensuring that all operational and financial procedures are adhered to.

  • To carry out administrative tasks involved in setting up new supplier/contractor accounts

  • To promote good relationships with contractor/supplier contacts and site personnel and to project a professional image of Acuity at all times.

  • Provide administrative support to the Field Based team of Mobile Facility Managers.

  • General filing duties (electronic or manual) including the requirement that the filing system be neat and tidy to aid speedy retrieval of any information.

  • Carry out any other duties as requested.

Desired Knowledge, Skills & Experience

  • Working knowledge of Microsoft Office software (Word, Excel and PowerPoint).

  • Excellent verbal and written communication skills.

  • Must be organised and able to multi-task.

  • Able to use time as a valuable resource and manage own time to achieve required outcomes.

  • Ability to work under pressure.

GVA are an equal opportunities employer.

Click here to download the Job Description.