Vacancy Title
Utilities Recharge Accountant
Business Unit, Department & Location
Property Management
Property Management Accounts
Overall Purpose of Job

This role is to work within the Utility team supporting the Client Expenditure manager in a holistic review of the Utility recharge process and accounting procedures surrounding it. This will include reviewing existing process and proposing new processes, ensuring these are implemented and managed in the team, training staff and resolving issues across the department to ensure prompt collection of recharges and associated costs.   The role is one that demands a team player with solid accounting experience, utility awareness and good customer service.

Main Duties, Responsibilities & Accountabilities

Coordinate and review the production of tenant recharges on behalf of the client through to Invoice on a monthly / quarterly basis.
Standardise and implement the recharge process resulting in improved efficiency and collection rates    
Liaise with Utilities partner, Property Accountants and Property Managers on recharge issues to ensure accurate and timely issue of recharges, in line with contractual requirements and service charge best practise.  
Ensure all recharges reconciled to supporting data monthly 
Instilling and maintain a high level of customer service, ensuring all SLA’s are met, internally and externally.
Complete weekly/monthly compliance information and KPI’s for recharges
Manage production, review and publishing of all relevant SIPOC’s and process documentation

Desired Knowledge, Skills & Experience

Training will be given but the successful candidate must be able to demonstrate the following:   
Strong accounting background with experience of raising fees, accruals, P&Ls and Balance sheet -  solid double entry bookkeeping skills a necessity
Ideally Commercial Utilities experience in property management, however utilities awareness or service charge awareness would be advantageous      
Ability to work with a variety of stakeholders to map an agreed process   
Advanced Microsoft Office skills including excellent Excel to V Lookup and Pivot tables. Good Organisational Skills and the ability to demonstrate they can work in a busy team and communicate effectively ·       
Demonstrate understanding of KPI production and results ·       
A team player with a drive to succeed and deliver and high level of service in a dynamic, high volume client focused environment

We are an equal opportunities employer

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