Vacancy Title
Front of House Manager
Business Unit, Department & Location
GVA Acuity
Site Based - Slough, Berkshire

Overall Purpose of Job

To manage manned guarding and associated services within a manufacturing environment. Day to day responsibility for a team of 40+ personnel operating on a 24/7 shift pattern. To ensure that a high quality and rigorous service is delivered to the manufacturing environments and that all services are operated within strict guidelines. Recruit, train, develop and retain resources to meet required security schedules within a rapidly changing environment. Build and retain strong client relationships across the Manufacturing, Engineering and QA functions of the operation.  To provide a focal point for catering and manned guarding excellence, achieving best in class standards for our client, regulatory bodies and customers. 

Main Duties, Responsibilities & Accountabilities

The company considers Health & Safety to be of equal importance to any other management function. ·       
Responsible for the Health & Safety of all personnel within his/her span of control and must ensure that the company’s Health & Safety policy is implemented and adhered to at all times. ·       
Responsible for ensuring Health & Safety considerations are taken into account by completing appropriate Risk Assessments for the activities being managed. ·        Responsible for ensuring that the equipment used at each location is regularly checked to ensure it is compliant with appropriate health and safety legislation.  

Quality ·       
Ensure the services the incumbent is responsible for comply with all relevant parts of the company’s Quality Agreement with the client and align to the ISO accreditations. ·        Ensure that all operational staff are compliant at all times with the standards and  specified for the delivery of catering and guarding services. ·       
Ensure all non-conformance issues are tracked and closed out in an appropriate time frame.   Planning ·       
Plans the allocation of tasks and responsibilities for personnel within his / her span of control. ·       
Programmes ad-hoc and campaign cleans ensuring resource schedules are aligned to activity. ·       
Delegates tasks and responsibilities effectively. ·       
Ensures his / her staff are fully trained and properly briefed at all times. ·       
Ensures key roles within the operation are covered at all times. 
Monthly Operations ·       
Implements cost controls to ensure the services under his / her control operate within budgeted levels, with appropriate mechanisms developed for client pre-approval where necessary. ·       
Reports to the Client Lead in advance if any overspend is anticipated in relation to the budget and not less than an a monthly basis, clearly identifying reasons for increased expenditure. ·       
Ensures staffing levels are within the budgeted level and that they are deployed effectively. ·       
Ensures the company’s assets for which he / she is responsible are used and maintained correctly.  

Staffing ·       
Maintains training records and regularly provides recommendations for further training and development to the Client Lead. ·       
Selects and interviews staff depending on the needs of contract(s), service(s) under his / her control. ·       
Motivates and encourages the team in the course of their duties, ensuring retention targets are maintained. ·       
Invokes the company’s disciplinary policy as necessary but liaises appropriately with site Client Lead and the HR function should disciplinary activity or terminations prove necessary.   Administration ·       
Documentation, accuracy and attention to detail are paramount in this role.  Ensures all required documentation is accurately maintained at all times. ·       
Ensures all timesheets for the works carried out are checked and signed-off prior to being signed off by the Client Lead for final approval. ·       
Ensure that site Logbooks and other critical documentation is kept in order and available for audit at all times. ·       
Ensures that all materials are requisitioned through the prescribed channels, using approved processes and documentation. Ensures that operating budgets for materials and equipment are not exceeded.

Desired Knowledge, Skills & Experience

Demonstrable background in the management and delivery of catering related services. ·       
Demonstrate experience in regulatory and client customer site audits. ·       
Previous manufacturing experience a necessity with a thorough understanding and knowledge of operations and procedures within quality systems. ·       
Strong relationship management experience ·       
Articulate with well-developed written and verbal communication skills ·       
Proven team leadership skills with the ability to motivate and develop multi-functional and multi-cultural teams. ·       
Working knowledge of Microsoft Office, including Outlook, Excel and Word. Very strong attention to detail with a strong ability to document and adhere to process controls. 

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GVA is an equal opportunities employer