Vacancy Title
Reception Administrator
Business Unit, Department & Location
GVA Acuity
Overall Purpose of Job

A key member of the Administration and Facilities team, assisting the Facilities Manager with the organisation and management of the front of house services as well as the day to day running of the facilities, reception, administrative support and Supervision of building suppliers on behalf of our Client Helaba. Providing a consistently excellent reception service for the organisation, including welcoming visitors, booking meeting rooms and acting as central information point. To carry out a range of administration tasks to support the organisation and the Client.

Main Duties, Responsibilities & Accountabilities

In the absence of Senior Messenger/AFM to issue access passes to staff members/contractors      
To provide management and ownership of the front of house and delivering a first class reception service to all visitors and staff at Helaba.       
To manage internal and external meeting room booking requests, including room set up arrangements and caterings according to the staff requirements.      
Ensure that an exceptional level of service is maintained at all times to both reception areas, including contacting the meeting host.      
To take proactive approach to visitor management, establish and maintain effective working relationship with all staff and contractors.       
Maintain the reception area to ensure an impressive and professional appearance. ·       

Desired Knowledge, Skills & Experience

Experience of providing a reception service, quality customer services are all essential. The post holder should also have good communication skills, administration and IT skills, an enthusiasm for working with people, and a flexible approach to work 
1 – 3 years previous experience in a similar environment. 
Experience in assisting Facilities Management in an administrative and coordinator capacity
Communicative knowledge of German language.

We are an equal opportunities employer

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