Vacancy Title
Senior Facilities Manager
Business Unit, Department & Location
GVA Acuity

Overall Purpose of Job


The Senior Facilities Manager will manage all building and facilities services on behalf of GVA and its Client. The successful candidate will require excellent relationship management skills and a strong commitment to exceptional standards of facilities services and customer care.  Extensive experience in facilities and a track record in the management of hard and soft service provision within a pharmaceutical or manufacturing environment is absolutely essential.  The ability to lead and motivate a site based team, providing direction and support will also be key to the successful achievement of the Client’s and GVA’s joint strategic objectives.


Main Duties, Responsibilities & Accountabilities


  • To manage and control all FM services, whether delivered through the site-based team or through the supply chain, in an efficient and cost effective manner. Ensure that third party contracts are reviewed, monitored and tendered etc., in order to maintain an effective operation and meet the requirements of the Client. Ensure that service providers, within their remit, are delivering to agreed ethics and to the standards and levels required.


  • To assist in the implementation and management of financial procedures and MI that monitor expenditure, to agreed authority levels, for the products and services under the control of the GVA Team.


  • To lead, motivate and develop all employees within the team, ensuring a flexible and efficient approach to the management, delivery and administration of facilities services is maintained. The incumbent must ensure that the Team are fully conversant with their statutory responsibilities.


  • To act as the focal point, where applicable, in the event of any emergency or disaster, ensuring appropriate communication links between staff, contractors, incident managers and building occupants. To assist in the development and management of the Client’s DR process.


  • Ensure the Client’s internal standards and corporate responsibilities are met with regard to safety, health and environmental legislation and agreed operating practices.


  • To assist the Client’s internal management team as directed in any project related initiatives e.g. building improvements / adaptations and internal moves or churn related activity.


  • To assist in the development and on-going reporting of management information, on a regular basis, to the Client. This will include monthly financial and operational reporting, KPI, SLA and Balanced Scorecard reporting that demonstrates the effectiveness of the GVA FM Team.


Skills Requirements



  • Experience within a Pharmaceutical environment


Planning & Organisation

  • Strong problem solving skills
  • Prioritisation, both individually and on behalf of a team
  • Excellent attention to detail
  • Process driven


upplier Management



  • The ability to build relationships and communicate effectively at all levels within the organisation, including the Client, suppliers and subordinates
  • Excellent written communication skills, with well-structured reports, presentations and general correspondence
  • Ability to apply discretion and maintain confidentiality



  • Proven skills in the leadership, development and motivation of multi-functional teams
  • Demonstrates a collaborative approach in the management of the Client, subordinates and third parties
  • Supports and trains individuals and the team to maximise competencies and achieve objectives


Customer Focus

  • Regularly reviews and meets / exceeds service levels and standards of quality within a client environment


Results Focus

  • Seeks to continually improve performance, both individually and as part of a team
  • Open to new ideas, approaches and is not averse to change


Supplier Management

  • Proven skills in the management of a diverse supply chain
  • The ability to develop SLAs and other performance measurement criteria to demonstrate the effectiveness of the supply chain
  • Understands the requirements of the Client and is able to translate these into clear, concise service specifications and procurement documentation


GVA are an equal opportunities employer


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