Vacancy Title
Credit Controller
Business Unit, Department & Location
Property Management
Property Management Accounts
Birmingham
Details
Overall Purpose of Job

To deliver a seamless service to internal and external Clients on all matters relating to the collection and reporting of tenant transactions.   This role is to join out Credit Control team.   The team of fourteen are responsible for all credit control work for our business unit within GVA Property Management Accounts (PMA) to liaise with our Clients, Surveyors and Client Accountants allowing them to report effectively on the full debtors’ position.   There are QA procedures adopted to provide a format and detailed quarterly timetable.

Main Duties, Responsibilities & Accountabilities

Responsible for Property Management Clients    
Accountable for the collection of rents and service charges within a specific timeframe, particularly around lease quarter days  
Delivery of the ‘collection’ and ‘arrears’ KPI’s and internal targets
Providing advice to others on the status of the debt and suggested next steps   Management of tenant accounts to include reconciliations.       
Regular and periodic bespoke reporting to internal and external clients within excel and system generated reports
Management of unallocated cash and assistance to clear of income items from the bank reconciliations   
Liaise with Surveyors and Client Accountants to ensure all invoices are raised within the specific time frame.    
Be an active member of the Credit control team and contribute to team meetings     
Regular review and update of process notes and other internal documents   
You will have responsibility for a range of Clients and values of charges raised.        
Work at a level that allows you to use your existing Credit Control skills within the property industry and drive forward developments with your Line Manager.  
Responsible for collecting optimum amounts due on behalf of our Clients by telephone, email and letters.
Collection of payments will be by Bacs, standing orders, direct debits, cheques, debit and credit cards.   
Client reporting    
Reconciliation of Tenants accounts      
Run and distribute arrears reports.     
Reporting to and liaising with the relevant Surveyors and Clients to obtain instruction for your debts.     
Obtaining direction and instruction for all charges raised and due on your portfolios.     
Obtaining information on Tenant records    
Interrogate the system to locate Tenants/Clients and Properties.      
Participate on conference calls and meetings with Surveyors, Client Accountants and in some cases, Clients, to report the progress of the debts.  
The team works closely with our Cashiering team and ensures all Tenant receipts are allocated correctly, assisting the Cashiering team with posting funds as required.     
As new work is taken on in the business unit, Credit Control are involved to make the first contact with the Tenants.

You may also be requested to undertake various adhoc tasks to assist with the department. No job description can fully cover every issue which may arise within the post and the post holder is expected to carry out other duties from time to time that are broadly consistent with those in this job description.

Desired Knowledge, Skills & Experience

Property knowledge and experience of high volume collection of Rents & Service Charges desirable but not essential    
High volume collections essential
Past experience working with clients desirable    
Ability to prioritise and plan workload according to deadlines set from various sources and with the ability to escalate appropriately when required    
Ability to work on own initiative but more importantly work effectively within a team and be able to demonstrate a collective mentality for achieving the clients collection KPI’s and internal team targets      
Excellent communication skills are mandatory in all forms, to include, verbal, written and face to face.      
Experience working with reporting in excel essential  
Proactive and driven individual that can show a passion and commitment for their portfolio of debt, delivering against KPIs and accurately reporting and providing advice for each case 



For downloadable job specification click here

We are an equal opportunities employer