Vacancy Title
Credit Controller
Business Unit, Department & Location
Property Management
Property Management Accounts
Overall Purpose of Job

To deliver a seamless service to internal and external Clients on all matters relating to the collection and reporting of tenant transactions.   This role is to join out Credit Control team.   The team of fourteen are responsible for all credit control work for our business unit within GVA Property Management Accounts (PMA) to liaise with our Clients, Surveyors and Client Accountants allowing them to report effectively on the full debtors’ position.   There are QA procedures adopted to provide a format and detailed quarterly timetable.

Main Duties, Responsibilities & Accountabilities

Responsible for Property Management Clients  
Accountable for the collection of rents and service charges within a specific timeframe, particularly around lease quarter days
Delivery of the ‘collection’ and ‘arrears’ KPI’s and internal targets  
Providing advice to others on the status of the debt and suggested next steps        Management of tenant accounts to include reconciliations.     
Regular and periodic bespoke reporting to internal and external clients within excel and system generated reports        
Management of unallocated cash and assistance to clear of income items from the bank reconciliations     
Liaise with Surveyors and Client Accountants to ensure all invoices are raised within the specific time frame.
Be an active member of the Credit control team and contribute to team meetings      Regular review and update of process notes and other internal documents     
You will have responsibility for a range of Clients and values of charges raised.     
Work at a level that allows you to use your existing Credit Control skills within the property industry and drive forward developments with your Line Manager.      
Responsible for collecting optimum amounts due on behalf of our Clients by telephone, email and letters.
Collection of payments will be by Bacs, standing orders, direct debits, cheques, debit and credit cards.    
Client reporting   
Reconciliation of Tenants accounts  
Run and distribute arrears reports.   
Reporting to and liaising with the relevant Surveyors and Clients to obtain instruction for your debts.  
Obtaining direction and instruction for all charges raised and due on your portfolios. ·       
Obtaining information on Tenant records  
Interrogate the system to locate Tenants/Clients and Properties.    
Participate on conference calls and meetings with Surveyors, Client Accountants and in some cases, Clients, to report the progress of the debts.     
The team works closely with our Cashiering team and ensures all Tenant receipts are allocated correctly, assisting the Cashiering team with posting funds as required.     
As new work is taken on in the business unit, Credit Control are involved to make the first contact with the Tenants.
Desired Knowledge, Skills & Experience

Property knowledge and experience of high volume collection of Rents & Service Charges desirable but not essential    
High volume collections essential     
Past experience working with clients desirable     
Ability to prioritise and plan workload according to deadlines set from various sources and with the ability to escalate appropriately when required      
Ability to work on own initiative but more importantly work effectively within a team and be able to demonstrate a collective mentality for achieving the clients collection KPI’s and internal team targets      
Excellent communication skills are mandatory in all forms, to include, verbal, written and face to face.   
Experience working with reporting in excel essential    
Proactive and driven individual that can show a passion and commitment for their portfolio of debt, delivering against KPIs and accurately reporting and providing advice for each case 

GVA is an equal opportunities employer

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