Vacancy Title
2 x Facilities Manager
Business Unit, Department & Location
GVA Acuity
London, Berkeley Square

Overall Purpose of Job


The Facilities Manager is to take responsibility for the management and provision of facilities services across the Berkeley Square Estate portfolio, including compliance, hard and soft services, building maintenance and service charges.


Main Duties, Responsibilities & Accountabilities


General Duties:


  • The Facilities Manager undertakes to comprehensively manage, plan and co-ordinate the physical and environmental conditions within the multi-occupied portfolio.
  • Ensure all services necessary for the full and effective operation of the buildings are provided in accordance with the terms of the leases and as directed by the Management Surveyor.
  • Prepare, monitor and reconcile service charge budgets.
  • Engage regularly with all occupiers, keeping them informed of all works and services within the buildings.
  • Regularly inspect the buildings including all common parts. Record issues and take and record actions accordingly.
  • Proactively manage tenant fault reporting and day to day issues.
  • Manage the performance of the GVA Acuity Service Desk (based at Keele) to ensure that all service providers interact effectively and that reactive tasks are reported, action taken and then closed down in accordance with SLAs & KPIs.
  • Raise and supervise insurance claims in conjunction with the Facilities Co-ordinator.
  • Assist with the completion of Way leave Agreements and Licence to Alter.
  • Establish close co-operation and liaison with all local authority departments, local organisations, businesses and associations as are necessary in connection with the successful operation of the building.
  • Manage the Key Handling process to ensure that keys are issued and returned by service providers and GVA staff.


Contract Management:


  • Attend regular supplier review meetings and take ownership of the performance of the contracts.
  • Inspect site records, method statements and contracts on a regular basis.
  • Monitor performance, attendance, cost and value through the SLAs and KPIs.
  • Assist with benchmarking value and the suitability of the contract on a regular basis.


Compliance and Health and Safety:


  • Ensure that all safety records, statutory inspections, reports and documentation are retained and up to date at the properties.
  • Check and witness on a rotational basis the weekly fire alarm test, emergency light test, sprinkler valve test and fire evacuation drills.




  • Review Landlord’s electricity and gas consumption levels, in conjunction with the energy consultant and GVAWEM Environmental Policy.
  • Undertake a regular audit of the properties. Develop plans for the enhancement of the building, security measures and energy saving initiatives in line with GVAWEM Environmental Policy.


Budget Control:


  • Ensure instructions are issued to external advisers for the provision of ten year plans for service charge expenditure on both plant and structure. Determine priorities for repair, enhancement, and modification of the building services facilities and equipment.
  • Assist in the preparation of service charge budgets and monitor yearly expenditure.


Desired Knowledge, Skills and Experience


  • Membership of BIFM
  • NEBOSH General Certificate or IOSH
  • A strong background in Property and Facilities Management within a mixed use property portfolio
  • A strong record in managing complex service charge budgets
  • Good communication and leadership skills
  • Strong IT skills
  • Strong organisational and administration skills
  • A technical background is not required but an interest and experience in technical projects is desirable


GVA are an equal opportunities employer.


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