Vacancy Title
Operations Manager
Business Unit, Department & Location
GVA Acuity

Overall Purpose of Job


To work closely with the Portfolio Manager and the Client team and be responsible for delivery of FM activities, manage relationships with building occupiers and own specific operations and FM projects in the buildings under responsibility, including liaising with external consultants and contractors.


  • Building management responsibility for two central London buildings
  • Interim support and cover for the existing Building Manager at another central London site. (Client head office)
  • FM activities to other locations as agreed.


Responsible for the provision of service and delivery of projects and repair works, ensuring continuity of operation of buildings in compliance with all Health, Safety.


Main Duties, Responsibilities & Accountabilities


  • Develop and manage programme of repairs including assessment of works required, priority, scheduling and budget costs liaising with external consultants, and the Portfolio Manager.
  • Obtain pricing, evaluate best suppliers and create overall project plan including tenant liaison, health and safety plan.
  • Manage delivery of works including overseeing contractors, occupier co-ordination and liaison, quality control and management of costs, invoicing and overall budget.
  • Ensure works are delivered in compliance with Health and Safety legislation including reviewing RAMS, issuing permits to work; environmental standards; security and occupant satisfaction requirements.
  • Deal with building issues and emergencies liaising with emergency authorities, contractors and local authorities as required.
  • Produce regular updates and reports on progress and spend as required.
  • Lead site meetings with contractors monitoring their performance and resolving any issues.
  • Manage building operations including oversight of site staff, third party suppliers, tenant liaison and repair works.
  • Liaise and co-ordinate with occupiers for works to be carried out in occupied premises minimising disruption and inconvenience.
  • Develop and manage written building procedures including managing fire safety, permit to work systems.
  • Preparation and management of service charge and project budgets including approval of invoices and reporting of spend against budget.
  • Communicate and liaise with the Portfolio Manager on all aspects of finances including obtaining approvals for works expenditure.
  • Actively manage energy usage and work with the client sustainability team to drive carbon reduction initiatives and meet managed portfolio targets for carbon reduction.


Desired Knowledge, Skills and Experience


  • Well presented
  • Good communication skills
  • IT literate
  • Working knowledge of property based health and safety law & practice
  • Adaptable, good problem solver
  • Awareness of sustainability issues and good practice
  • Leadership skills / man management
  • Teamwork
  • Integrity
  • Resilience & tenacity
  • Financial experience including preparation of service charge and project budgets
  • Knowledge and experience in maintenance and repair projects


GVA are an equal opportunities employer.


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