Vacancy Title
Business Unit, Department & Location
GVA Acuity
One Coleman Street, London

Overall Purpose of Job


You will be part of the House Services team, a Receptionist assisting with the day to day running of building facilities, reception and event management services on behalf of Legal & General, at their purpose built London Headquarters Building. Providing a consistently excellent reception service for the organisation, including welcoming and directing visitors and acting as a central information point. Reception services are delivered on both the ground and eighth floors of the building. To carry out a range of administration tasks to support the organisation and the Client.


Main Duties, Responsibilities & Accountabilities


  • To welcome all visitors to the Building, issue and collect visitor badges, and direct people as appropriate.
  • To work with security in issuing security passes to visitors.
  • Ensure that an exceptional level of service is maintained at all times to both reception areas, including contacting the meeting host.
  • Maintain the reception area to ensure an impressive and professional appearance.
  • Build and maintain a current, working knowledge of all policies, procedures, systems and developments, as well as general information, in order to be able to provide staff and visitors with information as required, including details of procedures for making complaints
  • To take room booking requests via telephone and e-mail then enter them onto the “Condeco” booking system.
  • Liaise with catering department to ensure correct refreshments are booked for each meeting and are delivered /cleared in a timely manner.
  • Maintain a pleasant and tidy reception environment.
  • To assist with afterhours events as required.
  • To maintain a smart appearance and comply with GVA Acuity and Legal & General policy with regards to dress code/uniform.
  • To adhere to GVA Acuity company standards.
  • To monitor your working environment and report any issues to the relevant department.
  • Adhere to all Safety Health and Environment procedures to ensure that you do not endanger yourself or others in your working environment.
  • Build and maintain a current, working knowledge of all policies, procedures, systems and developments in relation to Health Safety and Environment relating to the role of the receptionist. In the event of the fire alarm sounding and in the absence of the Assistant Fire Controller to act as their Deputy.
  • Undertake any other duties, appropriate for the post, as directed by the Facilities Co-ordinator – Soft Services.


Skills and Experience Requirements


  • Experience of providing a reception service, quality customer services are all essential. The post holder should also have good communication skills, administration and IT skills, an enthusiasm for working with people, and a flexible approach to work
  • 12 months previous experience in a similar environment.
  • 5 GCSE’s or equivalent.


Planning & Organisation


  • Good problem solving skills.
  • Ability to prioritise workload.
  • Excellent attention to detail.
  • Ability to meet deadlines.

upplier Management



  • A good level of written and verbal skills.
  • Excellent IT and communication skills.
  • Well-presented and punctual.
  • An ability to communicate well with people at all levels.


Teamwork and Leadership


  • A good team player.
  • The ability to put team and Client objectives before personal objectives and other considerations.
  • Supports and trains others.


Customer Focus


  • Ability to build relationships, internally and externally.
  • Highly Customer and Client Focused.
  • Professional telephone manner.


Results Focus


  • Open to new ideas and is not averse to change.
  • Displays initiative in the delivery of objectives and targets.




  • An understanding of the Client’s business, its functions and the role of the building.
  • A sound understanding of the operation of the FM team and the effect of legislation on its performance / capability.
  • An understanding of statutory obligations within the Client’s business e.g. financial and contractual controls, data protection, money laundering and Health, Safety and Environmental legislation.
  • Understands how to operate within building HS & E systems, including method statements, risk assessments, permits to work and the L&G Environmental Management System which is ISO 14001 accredited.
  • An understanding of the Facilities Management discipline and a basic understanding of building processes.
  • The ability to operate within agreed budgets and guidelines.
  • Competent user of Microsoft Office software, including, Word, Excel, PowerPoint and Outlook.
  • Competent in the use of internet / intranet tools,
  • Ability to operate and interpret bespoke Client systems e.g. telephone, room booking etc.


GVA are an equal opportunities employer.


Click here to download the Job Description.