Vacancy Title
FM Scheduler
Business Unit, Department & Location
GVA Acuity
Lonza, Slough
Details

Overall Purpose of Job

 

Effectively manage all reactive and FM works to the highest standard. You will report directly to the Facilities Manager and indirectly the Business Manager. The jobholder will be responsible for the coordination and administration of FM, repairs and planned preventative maintenance activities across the business.

 

Main Duties, Responsibilities & Accountabilities

 

  • Making inbound calls via helpdesk.
  • Effectively monitoring the delivery of reactive repairs & PPM (planned preventative maintenance) works to ensure contract KPI’s and SLAs are met
  • Provide concise reports to Facilities Manager on PPMs.
  • Planning and scheduling direct labour and sub-contractors for optimum efficiency
  • Ensuring labour resourcing is updated internally and externally
  • Managing all PPM activity from distribution to collation, daily, weekly, monthly.
  • Contributing to the reporting of KPI’s; ensuring that contractual works are carried out.
  • Obtaining and chasing quotes for materials and subcontract requirements.
  • Discuss maintenance with clients and keep in contact with updates
  • Analysing and updating the database
  • Managing the diaries and updating jobs for the engineers
  • Ordering equipment and quoting
  • Administrating the filing system for the retention of ‘hard’ copy reports, certification & schedules.
  • Ensuring the recording of all works completed.
  • Checking security and inductions for all Contractors requiring a new pass or renewal of existing pass.
  • Checking security and inductions for all members of GVA team requiring a new pass or renewal of existing pass.
  • Carry out such other duties as may be reasonably required from time to time by your line Manager.

 

Skills Requirements

 

  • Experience in a similar role from an FM environment ideally involving the allocating and planning of responsive works
  • Excellent computer skills including MS office (excel) and CRM systems
  • A professional and composed telephone manner and customer care skills
  • An understanding of SLAs and repair priorities ideally from within an FM contract
  • Be organised and tidy.
  • An ability to manipulate large databases and spreadsheets
  • Proven ability to work in a team environment
  • Good interpersonal skills both internally and with customers.
  • Have the ability to work to targets and deadlines.
  • Ability to work unsupervised and under pressure.
  • Good communication skills.
  • Experience in an engineering environment.
  • Knowledge of engineering terms and procedures.
  • Familiar with the garrison building assets.
  • Ability to input PPM data base with records of completed scheduled tasks.

 

GVA are an equal opportunities employer.

 

Click here to download the Job Description.