Vacancy Title
Senior Business Analyst
Business Unit, Department & Location

Overall Purpose of Job


This role is responsible for applying business analysis to support management and operational teams in driving a culture of continuous improvement to internal systems and processes. The role will include an element of project management supporting both new and existing projects.


The Business Analyst is responsible for working proactively with both the operational and IT Systems teams to manage change across the operations. The current programme of change is designed to implement and enforce controls and efficiencies into BAU operations.


Initially the role involves analysing business requirements for implementing workflow and performance reporting tools, specifying and building the required platform and being responsible for ongoing maintenance. After implementation the role will become client facing with a direct liaison role and responsibility for ensuring all KPIs are met and reported correctly.


Reporting to the MBNL Contract Manager, the role also supports the team and the Head of Performance (HOP) in ensuring that GVA teams are reporting and managing performance and reviewing, implementing and following best practise in all operations.


Main Duties, Responsibilities & Accountabilities



  • Ensuring that personal behaviours adhere to and encourage the values of GVA



  • To be a proactive member of the MBNL Team in contributing to the MBNL business goals
  • To assist with the planning, organising and management of the operations of the MBNL team
  • To support the MBNL Contract Manager
  • To champion continuous improvement


Continuous Improvement and Controls

  • To support internal audits across the team and establish improvements to processes and controls
  • To assist the MBNL Contract Manager in ensuring that processes and controls are being adhered and documentation updated to support audits and compliance reviews


Data and Systems Analysis

  • Input into business projects planning and deliverables and promote change
  • To work closely with IT and data teams to manage the data and systems / tools


Performance Reporting

  • To assist the MBNL Contract Manager in ensuring the reporting of all Internal Control matters are completed in an accurate and timely manner (including risk registers)
  • To ensure timely development and production of all KPIs including the preparation of operational and strategic dashboards on a weekly and monthly basis
  • Automation of the production of performance reports, KPIs and dashboards.
  • Development of KPIs and Dashboards to anticipate and meet business requirements


No job description can fully cover every issue which may arise within the post and the post holder is expected to carry out other duties from time to time that are broadly consistent with those in this job description.


Desired Knowledge, Skills and Experience



  • Analytical mind and strong problem-solving skills
  • High level of accuracy and attention to detail
  • Able to work effectively in a team environment where team members may not be co-located
  • Manage the delivery from others and self-confidence to build good working relationships with other teams
  • Able to act as the liaison between IT and the business to provide solutions required to expedite business processes
  • Advanced level Microsoft Office with exceptional Excel skills


Core Competencies

  • A good technical background with excellent stakeholder management
  • Self-motivated and pro-active
  • Excellent interpersonal and presentation skills
  • Strong self-reviewer with professional approach to delivering accurate outputs
  • Understands expectations that were set with business and recognises when issues / events may affect delivery
  • Experience of large data handling and data Analysis



  • Experience of Property Management Systems
  • Business Process Reengineering Experience
  • SQL Tools, reporting, ODBC environment
  • Project management qualification/experience
  • Experience in using business intelligence Systems


GVA are an equal opportunities employer.


Click here to download the Job Description.